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Complaints and Quality Specialist – Warsaw Office

Job description

  • Work as a Complaint and Quality Specialist in a new office in the very center of Warsaw
  • Caring for high quality complaint handling and contacts with DC customers
  • Conducting CFR / OFR and other research
  • Correspondence with the client in relation to the complaint being considered
  • Responding to complaints within statutory deadlines, handling tasks in accordance with the deadlines adopted in applicable service procedures
  • Keeping records of complaints received by DC
  • Implementation of tasks in accordance with the adopted quantitative and time targets in accordance with the supervisor’s procedure and / or guidelines
  • Completing documentation related to complaints and 100% records of contacts with / from the Customer in the system
  • Correspondence with authorized Partners in relation to the complaint being considered

Our expectations

  • Customer service experience approx. 2 years (preferred experience in insurance, banking, services)
  • Higher education (education in the field of insurance is welcome)
  • Good knowledge of legal conditions and judicial decisions in the field of insurance and compensation as well as Consumer Law
  • English – a level at least good in speaking and writing
  • Freedom in contact with the customer
  • Teamwork skills, meticulousness and high commitment
  • High independence in the implementation of tasks, focus on solving the problem
  • Ability to work under time pressure

Please be advised that the administrator of your personal data will be Digital Care Sp. z o.o. with its registered office in Warsaw at Marszałkowska 126/134. Your personal data and any additional data you may have provided to us will be processed in order to conduct the recruitment process. Providing data is voluntary, but necessary to complete the process. The full content of the information clause is available at:

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