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Quality Process Coordinator – Warsaw Office

Job description

  • Implementation and monitoring of quality processes in the company.
  • Caring for high quality and improving the quality of customer service.
  • Cooperation in managing Customer Experience.
  • Conducting a CFR / OFR study and others.
  • Analysis of the test results along with recommendations for individual Teams.
  • Performing analyzes and statistics on the basis of performed quality assessments of processes.
  • Conducting correspondence with customers, authorized partners in relation to the complaint under consideration.
  • Implementation of tasks in accordance with the adopted quantitative and time targets.

Our expectations

  • A minimum of 2 years of experience in quality management in services.
  • Experience in the assistance, insurance and financial industry is welcome.
  • Higher education, preferred directions: insurance, finance, banking, law.
  • Very good knowledge of English (a prerequisite).
  • Knowledge of other foreign languages, such as Russian, Italian and Croatian, is welcome.
  • Knowledge of legal conditions and judicial decisions in the field of insurance and compensation will be an asset.
  • Knowledge and ability to use the quality survey methodology (CSAT, CES, NPS, Mystery Shopper, 5xWhy).
  • The rights of the internal auditor are welcome.
  • Ability to think analytically.
  • Customer orientation, communicativeness, openness.
  • Innovation, reliability and detail.
  • Flexibility, the ability to find yourself in a dynamic, dynamic environment.

You can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing before its withdrawal.

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