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Junior Logistics Specialist – Warsaw Office

Job description

  • Organization and monitoring of equipment transport in the scope of Digital Care claim handling processes
  • Logistic service for new, replacement and total damage devices
  • Support in the field of clarifying and verification of logistics complaints
  • Cooperation with websites and partners in the field of logistic damage handling
  • The correct circulation of financial documents related to the technical liquidation of damages
  • Completing the damage file and records of contacts from the customer in the system
  • Conducting correspondence and telephone contact with the customer in connection with the service of damage in the field of logistics services
  • Handling of damages in accordance with the highest standards of customer service
  • Counteracting and preventing complaints and appeals in damages
  • Handling tasks in accordance with applicable deadlines
  • Making decisions within the scope of entrusted competences, taking into account economic aspects of the costs of direct handling of liquidation damages

Our expectations

  • Minimum one year experience in customer service, welcome in the insurance or banking industry
  • Education min. average
  • Good knowledge of MS Office (especially Excel)
  • Technical knowledge regarding the repair of electronic devices
  • Knowledge of insurance regulations is welcome
  • Very good work organization
  • Conscientiousness and independence in making decisions
  • Ability to work under time pressure
  • Ability to think analytically

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