60,000 smartphones didn’t survive the summer

Digital Care presented a report of repairs carried out during the holiday season. It shows that on average Poles damaged one phone every minute! In total, during the summer months, the company reported 60 000 claims and the cost of the most expensive repair was over PLN 3000.

While on vacation we use our smartphones almost constantly. We take pictures of amazing views, make videos and want to stay in touch with close ones. It turns out that a carefree vacation period is particularly difficult for mobile devices. As our inseparable companions smartphones are even more vulnerable to damage during that time.

According to Digital Care, 96% of Poles protect their smartphones against damage. Most (almost two-thirds of them) use protective glass for the display and the case. But it turns out that even those security measures are ineffective as almost half of the respondents declare that their smartphone was damaged or flooded in the past. During the holidays mobile devices are particularly vulnerable – from the end of June till the end of August Digital Care registered 60 000 phone damages. Interestingly, 82% of them were display damage, which is often the most expensive part to repair. Another 9% of reported damages concerned elements other than the screen, and another 9% – flooding.

According to Digital Care, the most expensive summer repair was Samsung Galaxy S10 + repair in the amount of PLN 3 102,25. It’s scary to think what would have happened if the phone wasn’t protected and the owner had to pay for the repair.

Our experience shows that physical protection of the phone such as protective glass or case although important is still not sufficient. At a time when smartphones accompany us in almost every situation we need to look for other, more effective forms of protection. This is time when service and insurance come in handy thanks to which smartphone users don’t have to worry about repair when something happens. Digital Care reports clearly show that not only the basic protective products including the display are becoming more and more popular but also the comprehensive products that we bring to the market. Such service provides repair in case of any damage including flooding which unfortunately is very popular during the summer holidays. It is also worth remembering that the cost of a good case and protective glass is about PLN 150 while the prices of protective products from operators start from just a few PLN a month – says Maciej Ryszard Sierakowski, Key Account Director Digital Care.

As for the cities from which claims are most often received Warsaw comes first, followed by Wroclaw, Poznan, Lodz, Krakow, Gdansk and the Silesian agglomeration.

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