iMad launches SafeScreen and SafeScreen+ services for iPhone users

iMad, in cooperation with Digital Care, introduced SafeScreen and SafeScreen+ services. They guarantee customers access to diagnostic application, technical helpline and authorized repair in case of screen damage up to PLN 1,500. Services are available for new and used devices.

According to Digital Care, nearly 90 percent of all smartphone repairs are associated with screen damage. Cracked screen is a real nightmare of every iPhone owner. Screen is the most susceptible and costly part of the device – cost of its exchange for Apple devices reach up to 50 percent of the price of the new device.

Secure screen with SafeScreen and SafeScreen+

New services created for iPhone users guarantee access to full version of the Digital Check application, which allows diagnosing and optimizing the functioning of the smartphone, as well as access to technical helpline. In addition, SafeScreen provides screen repair up to PLN 1,000, and SafeScreen+ up to PLN 1,500, which allows free repair even in the most expensive Apple models. Services can be purchased for Apple smartphones, from iPhone 7 model upwards.

– iMad customers are conscious people looking for exceptional service quality and best prices. SafeScreen and SafeScreen+ services are the answer to their needs in the field of device servicing. For just over PLN 0.70 every day, the customer is guaranteed an authorized repair of the screen that can reach even 50% of the price of the device – says Adam Mrozek, President of the Board of iMad.

Service product – no unnecessary formalities

Digital Care, already supporting nearly 4 million smartphone owners throughout Europe, is responsible for the customer service process.

– In our work, we focus on the client, his needs and expectations. In case of smartphone repair, satisfaction is determined by the quality of the service and repair process, which must be simple and short. Therefore, repairs are carried out only by Apple authorized services, and the customer orders repairs by phone, without unnecessary formalities and questions about the circumstances in which the display was damaged. Then quick repair and the customer can again enjoy his phone – says Maciej Ryszard Sierakowski, Key Account Director at Digital Care.

For the convenience of users, the repair process is possible in the “door-to-door” scheme. The customer reports the damage via the helpline, which organizes the phone pickup by courier. Customers can also hand the phone in person by visiting one of the three iMad locations in Warsaw, Krakow or Katowice. The repaired device is delivered to the user in the same way it was received.

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